While people easily enjoy events, it can be difficult to see the work that goes on behind them. The flowers, the lighting and the ambiance are right in front of us, but we don’t always notice the people who put it together. At The Mandalay in Moraine, it’s the quality of the people behind the scenes who make all the difference.

“We get rave reviews, and it’s because [our staff] likes each other so much and want each other to do well,” says President Cay Phillips. “I think that’s one of the things that makes this place different, and maybe makes this place tick. Our employees are so wonderful.”

Cay’s husband, Don, originally built the 72,000-square-foot facility for Quality Food & Vending before deciding the area needed a well-run and classic banquet facility. “He started thinking about it and he decided to put the banquet center on the front of the building,” she says. It was purposefully designed to have a huge kitchen, allowing the facility to produce large quantities of tasty food.

“We can do outside catering for 50 people to 3,000,” says Cay. “We are known for our food, and certainly our service.”

It’s the facility’s service that Cay takes the most pride in. While many banquet centers may have regularly changing staff, the same cannot be said for The Mandalay. The executive chef has worked for the Phillipses in some capacity for 24 years, two members of the kitchen staff have been with them for 23 years, the sous chef has been with them 10 years, and the woman who cleans the building has done so for 11 years.

“[It] makes it a lot easier to run a place when you have people who have been with us for a long time, because you know everybody knows their job,” says Cay.

The staff’s knowledge and experience makes it possible for The Mandalay to host almost any type of event: car shows, weddings, business events, graduations and more.

It’s also taught them that caring about each individual event matters to clients. Cay and Don are often asked to attend weddings held at the facility, even if they don’t know the bride and groom. Cay and Don always make an effort to attend, at least for a little bit.

“It makes them feel like somebody cared if their wedding went well,” says Cay. “We want to know if there is anything that we missed and I think that has a lot to do with it, too, because people know that we care.”

In the end, Cay says what has led The Mandalay to be open for 30 years is “the cleanliness of our facility, the camaraderie of our employees…[and] the family atmosphere that we have.”